Shipping & Returns

 

Destination

Rates

Delivery Times

Continental USA



$0


Free Standard Shipping on orders over $25 for Domestic USA orders ONLY.

USPS First Class 3-5 business days with Tracking.


$7


Add extra $3 for Orders $40 or more.

USPS Priority 2-3 business days with Tracking and Insurance up to $40.

Canada

$10

USPS First Class International 1-2 weeks.


$25

USPS Priority Mail International 6-10 business days.

All Other Countries

$15

USPS First Class International 1-5 weeks


$35

USPS Priority Mail International 6-10 business days


Note: We apologize that we currently do not ship to APO/FPO or PO Boxes.


**International Orders:

We are NOT responsible for any Customs Fees, Taxes, or Duties levied by your country. We can NOT predict what your specific charge may be. Please contact your local customs office regarding your country’s policies and fees.

Processing Time:
Items are shipped Monday through Friday.  Upon receiving payment, please allow up to 3 business days for your shipment (excluding weekends and holidays) to be processed and delivered.  All items are prepared and packed with care. Once the package is shipped, we do not take any responsibility for stolen, lost, wrong addresses, or late deliveries.




California Sales Tax
Sales tax is only applicable to California residents.

Returns and Exchanges
We guarantee customer satisfaction. If you are unhappy for any reason with an item, you can return it for a refund. You will have 10 days upon delivery/receiving the item to notify us of refunds or exchanges.

If an item/s arrives damaged, you will need to contact Customer Care for assistance at support@shopserenesky.com. If the same item is available we will gladly send a replacement. If the item is no longer available, we will process a refund.

Returned merchandise must be returned in its original state (undamaged) and with original tags still attached. Once item(s) have been received and assessed, a refund will be issued. Refunds do not include paid shipping costs and customer will be responsible for return shipping.

Return Orders To:
           Serene Sky Boutique
           P.O. Box 10371
           Newport Beach, CA 92658

NOTE: Earrings and ALL items marked as “sale” or “clearance” are non-returnable and ineligible for refunds. Returned items must include original invoice with the return portion filled out. We will work with you to resolve any issues to ensure your satisfaction.

Cancellations
If you would like to cancel or make changes to your order, it is important you contact Customer Care at support@shopserenesky.com immediately within 24 hours. Please be aware that not all orders can be cancelled. If an order has been shipped, it can no longer be cancelled.



Note: We reserve the right to cancel any order for any reason.